Back to Home

Damaged or Defective Merchandise

Returning a Damaged Item

We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.

Please note: All damaged/defective merchandise must be reported within 45 days of your order's ship date. Manufacturer Direct, Memorabilia and Collectable items must be reported within 30 days. If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.

If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:

  1. Contact us and let us know of your issue. Be sure to have your order number ready and a Fan Advocate will be happy to assist you!
  2. If possible, the Fan Advocate will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.